PRODUCT FAQ
Use of products
From what age can Silvana products be used?
Silvana products can be used from birth.
Are the products also suitable for adults with sensitive skin?
Of course, Silvana products are designed and developed for children's delicate skin and can therefore also be used by adults, who certainly have more structured skin.
Can Silvana products be used every day?
Yes, Silvana products can be used daily . They help maintain skin balance and prevent irritation.
Can I use the products during pregnancy?
Of course, Silvana products can be used during pregnancy and there are even specific products for this period.
From which month can I use Silvana Vials?
Silvana Vials can be used from birth . The contents of a single vial are designed to be added to 10–15 liters of water. The resealable cap allows you to dose the product as needed.
Why do Silvana Vials stain fingers?
To preserve the essential oils contained in the vial , we use a blue food coloring . The blue protects the preparation from UV rays and oxidation . It is not harmful and the color on your fingers disappears within minutes.
PRODUCT FAQ
Ingredients & Safety
Do Silvana products contain alcohol?
Only Silvana Vials contain a small percentage of denatured alcohol , commonly used in cosmetics to improve product stability and absorption.
This is a minimal amount placed in a 5 ml vial, which is diluted in 10–15 liters of water during use, making it safe for even the most delicate skin. All other products in the line are alcohol-free .
Are the fragrances used safe?
Yes, the fragrances we use comply with the new European allergen regulation . They are therefore safe and designed to be allergen-free and suitable for even the most sensitive skin.
Are Silvana products tested on animals?
No, animal testing is prohibited by European legislation and is not required for the marketing of our products. Silvana fully complies with this regulation and guarantees the safety of its cosmetics through alternative methods and dermatological controls.
Are the products dermatologically tested?
Yes. All our products are dermatologically tested on sensitive skin and are nickel tested to offer maximum safety, even if you are predisposed to skin allergies.
Support FAQ
Orders & Support
How can I place an order on the site?
Select and add the desired products to your cart. Once you're finished, proceed to checkout and complete your order by following the instructions. The process is simple, fast, and secure.
What payment methods are accepted?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, and other secure online payment platforms. We assure you that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
Orders placed before 11:00 am are handed over to the courier in the early afternoon and are delivered on average within 1–3 working days .
Orders received after 11:00 am will be handed over to the courier the following day.
Can I track my order?
Yes, once your order has been prepared and handed over to the courier, you will receive an email with the tracking link , so you can track the status of your shipment in real time.
How can I contact customer service?
Our customer service is available during office hours and you can contact us:
- 0823 1453274
- consumer@laboratoriosilvana.com
- Online chat is available while browsing the laboratoriosilvana.com website.
We are available for any information or support.
Support FAQ
Shipping & Returns
How much does shipping cost?
Shipping has a fixed fee of €7.00 for orders under €50.00.
It is free for all purchases of €50.00 or more.
How long does shipping take?
Orders placed before 11:00 am are handed over to the courier in the early afternoon and are delivered on average within 1–3 working days .
Orders received after 11:00 am will be handed over to the courier the following day.
What is your return policy?
You can return the product within 14 days of delivery , as provided for by the right of withdrawal. The product must be:
intact, unopened and unused and in its original packaging.
How can I make a return?
To initiate the return process, email us at consumer@laboratoriosilvana.com, indicating your order number, and we'll provide you with all the necessary instructions.
What should I do if my order arrives damaged?
If the package you received is damaged, please contact us as soon as possible by email at consumer@laboratoriosilvana.com , attaching a photo of the external package and the damaged products .
After the appropriate checks, we will resend the order at no additional cost .
